Send and return
How long does it take before I receive my order?
Delivery in Belgium are usually delivered within 48 hours by bpost, with an exception for legal holidays. Anonymous Albert can’t be held accountable for late delivery by bpost.
Can I order from outside Belgium?
Sure! Contact us via mail for more information about the possibilities, delivery time and costs for an international delivery.
How much time do I have before I have to return my goods?
14 calendar days after you have received your order.
Do I have to give a reason for my return?
Even though we would appreciate your feedback, you are not obliged to give a reason.
Do I have to inform Anonymous Albert about my return?
Yes, you have to inform us in writing and preferably via email@example.com or our contact form.
Are there costs linked to a return?
Returning goods costs approximately €5 in Belgium and will be at the expense of the customer.
In what condition do I have to return my goods?
The items need to be send back in their original condition and packaging, with all additional accessories, where applicable. In case of damage, Anonymous Albert can keep the customer accountable and demand a compensation for all loss of value caused.
Can I try on items, before sending them back?
You can try on items before returning them, however they can’t be used.
When can I expect my refund?
In case the client has completed the return correctly, a refund will take place within 14 calendar days after Anonymous Albert has been informed about the return.
What will not be refunded?
Possible additional costs based upon the decision of the customer to choose another way of delivery then the lowest cost option made available by Anonymous Albert.
How will I be refunded?
Your refund will be processed via the same means of payment as your initial payment.
What can’t be refunded?
Items that have been amended upon specific request of the client or items that are clearly meant for a specific person.
We refer to point 5 and 7 of our general conditions should you wish more details on our send- and return policy.